At ADRI URBAN LIMITED, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer returns and exchanges in accordance with the policy below.
1. Return Eligibility
We accept return requests within 14–30 days from the date of delivery, depending on your location.
To be eligible for a return, items must meet the following conditions:
Unworn, unused, and in original condition
All original tags attached
Returned in original packaging
Free from any damage, stains, or washing
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Final sale or clearance items
Items marked as non-returnable
Items that show signs of wear, damage, or misuse
Please review product details carefully before placing your order.
Exchange requests are subject to product availability.
7. Late or Missing Refunds
If you have not received your refund after the expected time:
Check your bank account again
Contact your credit card company or payment provider (processing may take time)
Contact your bank for further details
If you still have not received your refund, please contact us.
8. Order Issues
If you receive:
A wrong item
A defective item
A missing item
Please contact us within 7 days of delivery with photos and order details.
We will review the case and provide a suitable solution (replacement or refund).
9. Contact Us
If you have any questions about returns or exchanges, please contact us:
ADRI URBAN LIMITED Email: payment@adriurban.net Phone: +852 9880 4989 Website: https://adriurban.net Address: UNIT E01, 10/F, WONG KING IND BUILDING, 2-4 TAI YAU STREET, SAN PO KONG, HONG KONG
