Last Updated: 23 June 2026
At ADRI URBAN LIMITED, we aim to provide a reliable and efficient shipping experience for all customers worldwide. This Shipping Policy explains how we process, ship, and deliver your orders.
All orders are processed within 1–3 business days after payment confirmation.
During this time, we will:
Orders are not processed on weekends or public holidays.
After your order has been processed and shipped, estimated delivery times are as follows:
Please note that these are estimated delivery times only and may vary due to customs clearance, local postal delays, or peak shopping seasons.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order using the provided tracking link or the carrier’s official website.
If you do not receive tracking information within 3–5 business days after ordering, please contact us.
Shipping fees (if applicable) will be calculated and displayed at checkout.
We may offer free shipping promotions from time to time, depending on order value or location.
Depending on your country’s regulations, your order may be subject to import duties, taxes, or customs fees.
These charges are determined by your local customs authority and are the responsibility of the customer.
We are not responsible for any delays caused by customs clearance processes.
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for:
If you notice an error in your shipping information, please contact us immediately at:
We will try our best to assist before the order is shipped.
If your order is significantly delayed or appears to be lost, please contact us.
We will work with the shipping carrier to investigate the issue.
Please note that delivery delays caused by customs or local postal services are outside our control.
In some cases, items within the same order may be shipped separately depending on availability or warehouse location.
If this happens, you will receive separate tracking numbers for each shipment.
Orders are processed quickly after payment confirmation.
If you wish to change or cancel your order, please contact us immediately:
Once an order has been processed or shipped, it cannot be modified or canceled.
If you have any questions regarding shipping, please contact us:
ADRI URBAN LIMITED
Email: payment@adriurban.net
Phone: +852 9880 4989
Website: https://adriurban.net
We aim to respond within 24–48 business hours.