We offer international shipping to most countries worldwide, including Europe, North America, and selected regions in Asia and Oceania.
Delivery availability may vary depending on your shipping address and local logistics conditions. If your country is not supported at checkout, it means we are currently unable to deliver there.
Total delivery time is divided into two parts:
Processing Time:
1–3 business days (order verification, quality check, and packaging)
Shipping Time:
Please note that delivery times may vary due to customs clearance, peak seasons, or local logistics delays.
Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
You can track your package at any time through the carrier’s official website.
If you do not receive tracking information within a few days after ordering, please contact us.
We accept a variety of secure payment methods, including:
All payments are processed through secure third-party payment gateways. We do not store your full payment card details.
We process orders quickly to ensure fast delivery.
If you wish to modify or cancel your order, please contact us immediately at:
We can only make changes if the order has not yet been processed or shipped. Once an order is fulfilled, it cannot be modified or canceled.
We offer returns within 14–30 days after delivery, depending on your location and order conditions.
To be eligible for a return:
Some items (such as final sale or clearance products) may not be eligible for return.
For full details, please refer to our Return & Refund Policy.
We recommend carefully reviewing the size guide provided on each product page before placing your order.
If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
If you are unsure, you can contact our customer support for assistance.
We sincerely apologize for any inconvenience.
If you receive an incorrect or defective item, please contact us within 7 days of receiving your order and provide:
We will review your case and offer a replacement or refund where applicable.
Yes. Refunds are issued once returned items are received and inspected.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
In some cases, local customs or import taxes may apply depending on your country’s regulations.
These charges, if any, are the responsibility of the customer and are not included in our product prices or shipping fees.
You can reach our support team at any time:
📧 Email: payment@adriurban.net
📞 Phone: +852 9880 4989
We aim to respond within 24–48 business hours on working days.
ADRI URBAN LIMITED
UNIT E01, 10/F, WONG KING IND BUILDING
2-4 TAI YAU STREET
SAN PO KONG, HONG KONG
🌐 Website: https://adriurban.net